A famous company “NTT DATA” is hiring Remote Customer Service Representatives for full-time, work-from-home positions. The role involves providing credit card support and customer service to cardholders and financial institution partners.
As a customer service representative, company pays $19.11 per hour for English-speaking candidates and up to $21.17 per hour for bilingual English/French candidates. To apply for “NTT DATA” candidates must have at least 3 months of customer service experience and be available for rotating shifts, including evenings and weekends.
Job Details
| Detail | Information |
|---|---|
| Job Title | Customer Service Representative |
| Employer | NTT DATA |
| Job Type | Full-Time |
| Work Arrangement | Remote / Work from Home |
| Eligible Locations | Alberta, Manitoba, New Brunswick, Nova Scotia |
| English Pay | $19.11 per hour |
| Bilingual Pay | $21.17 per hour |
| Experience | Minimum 3 months customer service experience |
| Language | English; French considered an asset |
| Schedule | Monday – Sunday, 7 AM–11 PM EST |
| Shifts | Rotating, evening and weekends |
| Training | Virtual paid training |
| Benefits | Medical, vision, dental, RRSP, EAP, disability options |
| Work Equipment | Provided |
| Position Status | Full-Time – Work from Home |
| Req ID | 388388 |
| Hiring Type | Future vacancies |
Remote Customer Service Job In “NTT DATA”:
The successful candidates will become part of NTT DATA’s Credit Card Contact Centre team and will report to a Team Leader. The main responsibility is to provide high-quality credit card support and services to cardholders and financial institution partners.
Moreover, Customer inquiries may involve card applications, account balances, rewards programs, website support, secure codes, card activation, sales, retention and escalations.
This is a work-from-home position, but employees must have a suitable home workspace, reliable high-speed internet and an Ethernet connection.
Responsibilities:
As a Remote Customer Service Representative In “NTT DATA” your duties may include:
- Handle incoming phone inquiries from cardholders
- Assist financial institution partners with customer requests
- Provide support for credit card products and services
- Handle card applications and activation requests
- Assist with balance inquiries and rewards or points programs
- Provide website and secure-code support
- Identify customer needs and validate customer information
- Analyze customer inquiries and determine appropriate next steps
- Resolve customer complaints and escalate issues when necessary
- Maintain high levels of customer satisfaction
- Promote relevant products and services based on customer needs
- Complete required transaction documentation accurately
- Stay updated on company products, processes and program information
- Complete all necessary actions before ending customer calls
- Perform other duties as required
Requirements
Candidates should meet the following requirements of “NTT DATA”:
Experience
A minimum of 3 months of customer service experience is required.
Previous experience with credit/debit card processing or financial institution operations is preferred.
Previous sales experience is also considered an asset.
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Communication Skills:
To apply for this job make sure you have good communication skills. Some key points to keep in mind are following below:
- Excellent English communication skills
- A professional telephone manner
- Strong customer service skills
- Good written and verbal communication abilities
French is considered an asset, and bilingual English/French candidates may receive the higher advertised hourly rate.
Technical Skills:
Applicants should have the following technical skills:
- Basic analytical and problem-solving skills
- Proficiency with Microsoft Suite applications
- Ability to learn company systems and processes
- Ability to accurately document customer transactions
Customer Service Skills:
The successful candidate should be able to:
- Understand customer needs
- Resolve customer problems
- Handle complaints professionally
- Recommend suitable products and services
- Maintain customer satisfaction
- Work effectively with team members
- Adapt to changing processes and business requirements
Work From Home Requirements:
Because this is a remote position, applicants must have a suitable home working environment.
The employer requires:
- High-speed internet with at least 30 Mbps download and 10 Mbps upload
- No satellite internet
- A private workspace free from distractions
- Space for a computer and monitor
- A workspace located near the router or modem
- Connection through an Ethernet port rather than Wi-Fi
- Ability to download and use the Google Authenticator app
- An iOS 11 or newer or Android 10 or newer device
Hours & Work Schedule:
The position operates Monday through Sunday, with shifts scheduled between: 7:00 AM and 11:00 PM EST. Employees must be available for the required rotating shifts, which may include:
- Evening shifts
- Weekend shifts
- Other scheduled shifts within the operating hours
Benefits
NTT DATA lists several benefits, which are:
- Medical benefits
- Vision care
- Dental care
- Employee Assistance Program
- RRSP program options
- Short-term disability options
- Long-term disability options
- Rewards and recognition programs
- Internal career advancement opportunities
- Virtual paid training
- Required work equipment
Eligible Locations
Although the position is remote, the posting specifies that candidates are located in:
- Alberta
- Manitoba
- New Brunswick
- Nova Scotia
Applicants should confirm their eligibility based on their province of residence before applying.
How to Apply?
Interested candidates can apply through the NTT DATA application process associated with this position following below:
Disclaimer:
The information above is based on the provided job posting. Job availability, hiring requirements, pay rates and other employment conditions may change. Applicants should verify the latest details with NTT DATA before accepting an offer.
